Community Health Navigator
About Total Care Connect
Total Care Connect (TCC) is a mobile integrated health organization delivering in-home clinical and preventive care to members across Ohio and surrounding regions. We support health plans, health systems, and value-based organizations by reaching members where they are — in their homes and communities — to improve access, close care gaps, and reduce avoidable utilization.
As a tech-enabled, field-based care delivery organization, our teams provide a range of services including preventive care, chronic condition support, transition-of-care visits, member engagement, and navigation. We operate with a focus on high-quality member experience, operational excellence, and coordinated care across clinical, administrative, and remote teams.
Overview
The Community Health Navigator plays a critical role in supporting Total Care Connect’s mobile wellness programs across Ohio. This position blends community engagement, on-site event operations, and member outreach to ensure smooth, high-quality wellness events on our mobile health bus.
The ideal candidate is a proactive, organized, people-centered professional who is comfortable representing TCC in the community, working alongside our care team, and taking ownership of event-day success.
This is a highly visible role that supports monthly wellness events and includes pre-event outreach, day-of coordination, and post-event follow-up.
Salary: $50,000 - $55,000 based on experience
Benefits package: Health, dental, vision insurance; paid time off; 401(k)/retirement; disability
Key Responsibilities
Pre-Event Member Engagement
Conduct outbound calls and texts to members scheduled for upcoming mobile wellness events.
Confirm attendance, provide directions, answer questions, and support transportation needs.
Track confirmations, cancellations, and reschedules in TCC’s internal systems.
Update internal teams on roster status, anticipated attendance, and scheduling needs.
Prepare day-of attendance lists and communication summaries for the care team.
Event-Day Operations
Serve as the on-site TCC representative at all mobile wellness events.
Partner closely with the care team and any on-site partner representatives.
Greet members, manage check-in, and ensure a warm and professional experience.
Monitor event pace, identify bottlenecks, and adjust flow as needed.
Communicate with members running late or needing on-the-spot support.
Manage walk-ins, last-minute schedule changes, and real-time logistics.
Set up TCC signage, materials, supplies, and technology before each event.
Assist with event breakdown, cleanup, and post-event documentation.
Community Engagement & Relationship Management
Represent TCC professionally at community events and outreach activities.
Build and maintain positive relationships with community partners and event hosts.
Support the creation of member-facing materials such as flyers, reminders, and directions.
Capture on-site feedback from members and partners to support program improvement.
Identify opportunities to increase awareness, attendance, and community presence.
Qualifications
High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
Experience in community outreach, event coordination, customer service, or field operations.
Healthcare, public health, EMS, or social services experience is a strong plus.
Excellent communication, relationship-building, and customer service skills.
Strong organizational abilities with the capacity to manage multiple moving parts.
Comfortable working alongside a clinical care team in a fast-paced mobile setting.
Ability to work independently and “own” events end-to-end.
Willingness to travel throughout Ohio (company rental may be available when appropriate).
Ability to work occasional early mornings or weekends based on event schedules.