About Total Care Connect  

Total Care Connect (TCC) is a mobile integrated health organization delivering in-home clinical and preventive care to members across Ohio and surrounding regions. We support health plans, health systems, and value-based organizations by reaching members where they are — in their homes and communities — to improve access, close care gaps, and reduce avoidable utilization. 

As a tech-enabled, field-based care delivery organization, our teams provide a range of services including preventive care, chronic condition support, transition-of-care visits, member engagement, and navigation. We operate with a focus on high-quality member experience, operational excellence, and coordinated care across clinical and administrative teams. 

Job Summary    

The Medical Assistant focuses on patient outreach and care coordination, handling both the front-of-house (administrative) and back-of-house (clinical) operations. 

Pay: $19-22/hr
Benefits package: Health, dental, vision insurance; paid time off; 401(k)/retirement; disability

Core Responsibilities  

• Conduct initial outreach to recently discharged members. 

• Take and record vital signs, medical histories, and patient information. 

• Assist in billing and coding. 

• Order and keep inventory of medical supplies. 

• Enter and maintain accurate patient records in electronic medical systems. 

• Educate patients on preventive care, medication usage, and post-treatment instructions. 

• Schedule appointments and manage patient flow. 

• Prioritize outreach based on clinical needs and post-acute risk factors.  

• Determine the appropriate intervention pathway   

• Confirm discharge details, evaluate immediate needs, and assess potential barriers to care.  

• Coordinate with the Care Coordination team to ensure visits are scheduled within required timeframes (24–72 hours).  

• Support members with education, planning, and navigation during early post-discharge periods.  

• Ensure accurate documentation in TCC’s care platform and maintain program compliance.  

• Assist in building and improving TOC workflows, SOPs, and process standards.  

• Collaborate across internal teams to improve operational effectiveness. 

Qualifications  

• Associates degree or Medical Assistant certification 

• 1-3 years of experience in medical assistant or adjacent role. 

• Strong organizational, multitasking, and problem-solving skills. 

• Excellent verbal and written communication skills, with empathy for patients. 

• Comfort using scheduling platforms, Microsoft Teams, email, and digital communication tools. 

• Ability to coordinate transportation logistics and provide patient support. 

• Self-motivated, detail-oriented, and able to work independently in a remote environment. 

• No specific licenses required, though prior healthcare experience is highly preferred. 

Physical Requirements  

• Ability to work at a computer for extended periods. 

• Reliable internet connection and home office setup. 

• Ability to communicate clearly via phone, email, or video platforms.