Head of People and Culture
About Total Care Connect
Total Care Connect (TCC) is a mobile integrated health organization delivering in-home clinical and preventive care to members across Ohio and surrounding regions. We support health plans, health systems, and value-based organizations by reaching members where they are — in their homes and communities — to improve access, close care gaps, and reduce avoidable utilization.
As a tech-enabled, field-based care delivery organization, our teams provide a range of services including preventive care, chronic condition support, transition-of-care visits, member engagement, and navigation. We operate with a focus on high-quality member experience, operational excellence, and coordinated care across clinical, administrative, and remote teams.
About the Role
We are seeking a Head of People & Culture to build and lead TCC’s People function as we continue to grow. This is a hands-on leadership role responsible for HR operations, recruiting, employee experience, and culture across our clinical teams, administrative staff, and remote workforce.
The ideal candidate brings strong HR fundamentals, healthcare experience, and the ability to build scalable people systems in a fast-paced, high-growth organization.
Compensation & Benefits
Salary: $90,000–$105,000
Bonus: Annual performance-based
Benefits: Medical, dental, vision, PTO, and standard company benefits
Key Responsibilities
People & Culture Leadership
Develop and lead TCC’s People & Culture strategy across clinical, non-clinical, and remote teams
Promote a cohesive, mission-driven culture aligned with field-based care delivery
Support communication, engagement, leadership development, and internal alignment
HR Operations & Compliance
Oversee HR operations including onboarding, offboarding, employee files, benefit administration, ADP Workforce Now, and policy development
Maintain compliance with state and federal employment regulations as we expand into new markets
Update employee handbook, HR SOPs, and documentation practices
Talent Acquisition & Onboarding
Lead and support recruiting efforts for clinical, operational, and administrative roles
Implement structured interview processes, job scorecards, and consistent hiring workflows
Ensure high-quality, consistent onboarding experiences across all departments
Employee Relations & Manager Support
Serve as a trusted advisor to leadership, managers, and team members
Support employee relations, performance discussions, and conflict resolution
Provide coaching and training to strengthen management capabilities
Organizational Planning
Partner with leadership on future org structure, role clarity, and workforce planning
Support performance management systems and employee development initiatives
Requirements
6–10+ years of HR, People Operations, or related experience
Healthcare experience required (value-based care, care delivery, managed care, home-based care, clinical operations, health system, or similar)
Bachelor’s degree in human resources, healthcare administration, or related field.
SHRM certification preferred
Experience supporting distributed or multi-site teams (clinical + administrative + remote)
Strong foundation in HR operations, talent acquisition, and employee relations
Hands-on builder with ability to create scalable systems in a growing organization
Excellent communication, interpersonal, and leadership skills
Why Join TCC?
This is a foundational leadership opportunity to build the People & Culture foundation of a mobile integrated health organization that is expanding quickly. You will work directly with leadership, influence company-wide systems and culture, and help shape the employee experience for teams delivering critical care to communities across the region.